Return Refund Policy - Your Secret Is

Return and Refund Policy

Last updated: September 28, 2021

Thank you for shopping at Your Secret is.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PROKAMOS LTD, F2 Enterprise House, Navigation Park, Abercynon, Rct, CF45 4SN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Your Secret is, accessible from http://www.yoursecretis.co.uk/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: info@yoursecretis.co.uk

By visiting this page on our website: http://www.yoursecretis.co.uk/contact

By phone number: 073 9844 7721

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. The goods should be returned immediately, and in any case not later than 14 days from the date on which You informed Us of your the withdrawal from the contract. The deadline is met if you send back the Goods before the expiry of the 14 days to the following address:

Prokamos Ltd, Armadillo Self Storage, Marshwood Close, Canterbury, Kent, CT1 1DX

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: